Terms & Conditions

Layelware Website

Introduction

Welcome to Layelware, a Kuwaiti online fashion store offering modern, stylish clothing with high quality and the latest fashion trends. By using this website or placing an order, you agree to comply with the following Terms & Conditions.

1. Website Use

• Users must be at least 18 years old or use the website under parental supervision.

• Customers are responsible for providing accurate and complete information when registering or placing an order.

• The website must not be used for any illegal or unauthorized purposes under the laws of the State of Kuwait.

2. Products & Pricing

• We strive to display product descriptions and images as accurately as possible; however, colors may slightly vary depending on screen settings.

• All prices are listed in Kuwaiti Dinar (KWD) and include/exclude VAT as stated.

• Layelware reserves the right to modify prices or discontinue any product at any time without prior notice.

3. Orders & Payments

• Orders are confirmed only after successful payment.

• In case an order cannot be fulfilled, the customer will be notified and any paid amount will be refunded.

• Available payment methods are displayed on the website.

4. Shipping & Delivery

• Delivery is available within the State of Kuwait only (unless stated otherwise).

• Delivery times are estimated and may vary based on location or unforeseen circumstances.

• Layelware is not responsible for delays caused by third-party shipping companies.

5. Intellectual Property

All content on the website, including images, text, and logos, is the property of Layelware and may not be used without prior permission.

Privacy Policy

Layelware Website

At Layelware, we respect your privacy and are committed to protecting your personal data.

1. Information We Collect

• Name, phone number, email address, and delivery address.

• Payment-related information (credit/debit card details are not stored).

• Website usage data to improve user experience.

2. Use of Information

• To process and fulfill orders.

• To communicate with customers regarding orders or promotions (with consent).

• To improve our services and website performance.

3. Data Protection

We take appropriate security measures to protect your personal information and do not share it with third parties except when necessary (e.g., payment gateways and shipping companies).

4. Cookies

The website uses cookies to enhance performance and user experience. You can manage cookie settings through your browser.

Return & Exchange Policy

Layelware Website

Customer satisfaction is important to us, and the following policy applies:

1. Exchange Policy

• Exchanges are accepted within 7 days from the date of delivery.

• Items must be unused, in original condition, with all tags and packaging intact.

• Shipping fees for exchanges are the customer’s responsibility unless the issue is due to an error from Layelware.

2. Return Policy

• Returns are accepted within 3 days from the date of delivery.

• Refunds will be processed using the original payment method after item inspection.

• Shipping fees are non-refundable.

3. Non-Returnable / Non-Exchangeable Items

• Sale or discounted items.

• Used or damaged items due to improper handling.

• Accessories or special items (if applicable).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. The issue will be resolved at no additional cost.